To reserve items for your event, please fill out the contact form on our website or email us at firstname.lastname@example.org with the date and location of your event and a list of the rental items that you are interested in. Once your rental list has been finalized and the availability of the items has been confirmed, we will send you a rental agreement outlining rental costs and delivery fees.
We require a non-refundable retainer of 50% of your initial total, along with a signed rental agreement to secure your reservation. All of our booking is done electronically, so you can sign and pay all in one place. Payments via check or cash are also accepted when necessary.
Although we strive to keep our inventory updated regularly on our website, we also love to meet our clients in person and allow them to see and touch the items at our warehouse. All inventory viewings are by appointment only and are scheduled for one hour. If you are working with an event planner/coordinator/stylist or have a friend or family member who will be helping with décor at your event, please bring them along! Also, keep in mind that certain venues may have restrictions on the amount and/or type of props/décor allowed. Please contact us for an inventory viewing AFTER you have an event date and venue booked.
Rental rates are displayed with the items on our inventory pages. Rates are generally based on single calendar day (24 hour) usage, but longer rental times may be available upon request. Any rental requests for an extended period of time (3 days or more) may be eligible for an extended rental discount. We also offer discounted rates for nonprofit events. Please call or email for details.
Artifact Rentals does not currently require a minimum rental amount.
We are happy to offer our customers the option of delivery or will-call for the majority of our smaller rental items. When it comes to larger items such as upholstered furniture, we prefer to handle delivery ourselves to ensure the items are properly secured and protected during transport. We are, however,
always willing to make exceptions--just give us a call and we can discuss!
Items become the responsibility of the renter from the time of delivery (or will-call) to their pick-up (by us) or return.
Regular delivery and pick-up hours are between 8:30am and midnight, and any pick-ups requested outside of those times are subject to an "after hours" delivery/pick-up addition. Artifact Rentals requires a minimum 1 hour window of time to arrive for deliveries and pick-ups.
Delivery fees are based on the size of your rental order, mileage to and from the location, as well as set-up/tear-down times. A delivery fee estimate will be included with your initial quote.
Rental items are the customer’s responsibility from delivery (or will-call) to their pick-up (by us) or return. Rental items are expected to be returned in the same condition they were received. Customers are responsible for any property that is lost or damaged during the rental period. Damages include, but are not limited to:
spills/stains or water damage on wood or upholstery
smoke damage or smells
candle wax (on anything other than candlesticks)
cracks or chips in glassware
Fees for damaged or missing items will be billed to the client.
Replacement fees vary, but are generally at least three to five times the standard rental fee for the item. In the case of glass drink ware and dishes, even minor cracks or chips may require that the item be removed from our inventory for customer safety and therefore, the customer will be charged the full replacement fee.
In the case of Items returned to Artifact Rentals with repairable damage, spills or stains, the customer will be charged a fee directly reflective of the cost of the professional cleaning fee or cost to repair the item.
Although we do allow our rental items, including upholstered seating and textiles, to be used outdoors, we ask that you follow these policies to minimize potential damage from inclement weather and sprinkler systems:
For rugs or other textiles (blankets, pillows, poufs) that will be placed out
side, we strongly recommend placing a tarp, shower curtain liner, or
other protective liner beneath them to prevent water damage and/or
Under no circumstances should ANY rental items be left outside (even under tents) overnight.
Tabletop items may be blown over and potentially broken or damaged by winds, and sprinkler systems may turn on at odd hours.
Brass candlesticks are one of our favorite and most popular rental items, and we are happy to allow our customers to burn real taper candles (not provided by Artifact Rentals) in our candlesticks and candelabras, although we do recommend the use of dripless candles to minimize dripped wax on not
only the candlesticks, but any linens or surrounding items as well. We do require a cleaning fee for wax removal if real wax candles will be burnt.
Only enclosed votive or tealight candles (with a plastic, glass, or foil
protective container) are permitted for use inside any of our lanterns, hurricanes, tealight candleholders, or other vessels. If you intend to
use any of our other vessels as candleholders (rather than for florals, desserts, etc.) we do ask that you discuss this with us and get approval prior to your event.
Artifact Rentals does NOT supply candles or candle-fitting products along with any of our lanterns, candleholders, candlesticks, candelabras, etc.
If candle wax is found on any rental item other than candlesticks and candelabras, a cleaning fee of half the rental rate for that item will be charged.
If you are a planner, coordinator, stylist, or photographer who would like
to utilize our pieces for your styled shoot, please give us a shout! We will happily provide a copy of our styled shoot policies and discuss whether a collaboration would be a good fit.